Please read the Terms & Conditions before making a booking as this constitutes your contract with WE MUST TRAVEL
These Booking Conditions govern the relationship between client (hereafter referred to as “you”) and WE MUST TRAVEL (hereafter referred to as “WMT”). By booking your tour arrangements with us, you agree to accept these Booking Conditions, which outline among other information, our payment and cancellation policies and limitations of liability.
To book: You can make a booking with WMT by sending an email with your requirement. WMT shall hold arrangements for you and send you a confirmation with an Invoice for deposit, which will also include the details of services booked on your behalf. In order to hold the arrangements on definite basis, WMT should receive a deposit of 20% of booking cost per person within 7 days of date of Invoice. Certain services and products need a higher deposit, in some cases upto 50% of the total cost, in order to confirm. These details will be provided along with confirmation and Invoice. Receipt of deposit by WMT would mean that you accept accuracy of all arrangements booked. In all the cases, deposits are non-refundable once paid. All communication with regard to booking, amendment, cancellation etc are to be done on emails – please avoid verbal instructions.
Costs: All costs shown in the website or quote are per person in Indian Rupees. All prices are subjected to availability of product and/or services and do not include any service fee that your travel agent might add. The costs may vary if we have to provide you with an alternate Hotel in the program due to non-availability of originally requested ones. Prices will be quoted as per the current Rate of Exchange and will be valid for 7 days from the date of quote. All Prices are subjected to change due to currency fluctuation without prior intimation and till the services are paid in full. Please ask us for valid rates prior to making a reservation.
The costs are also valid if paid by cheque, bank transfer, UPI or Credit Card payments.
Special Offers: From time to time, we shall offer some special deals and you shall be entitled to a special deal as applicable at the time of making the reservation. The special offer cannot be applied to the existing bookings.
Late Booking: For all bookings requested within 30 days of operation, 100% of the tour cost has to be paid in advance as all the ground arrangements once confirmed, are subjected to 100% cancellation charges. The arrangements shall be requested only after receipt of payment and if required services are not available, the tour cost will be refunded in total. All bookings requested within 10 days of departure will be subjected to a Late Booking Fee of $50 per booking.
Validity of Rates: WMT will do its best to keep all the rates updated; however it is recommended to recheck the validity of rates prior to making a reservation. The rates are subjected to change without prior notice due to fluctuation in rate of exchange, change in airfares or levies of local taxes. WMT can advise you the valid rates before you make the booking.
Price Guarantee: The costs advised are subjected to change due to currency fluctuation or change in arrangements until the Invoice is paid in full. WMT guarantees the price for a paid booking. However, the price guarantee does not include any new levy of taxes by government or its agencies or new surcharge in airfares.
Visas & Passport: You are responsible to possess a valid passport and correct Visa for your tour. Though we can assist you with the information available with us with regard to Visa requirements, our information may not be as updated. Please contact the concerned Embassy or Consulate well in advance for information and Visa application requirement and procedure (contact details in our General Info). WMT shall not be held responsible or liable for any loss, inconvenience or expense due to problems arising from incorrect and/or invalid passport or Visa.
Insurance: It is mandatory that you take a proper insurance to cover full duration of your travel arrangements including but not limited to illness, injury, death, loss of baggage and personal items, cancellation and curtailment. The Company shall not be held liable for any loss, damage or theft of your personal belongings in Hotels, vehicles, boat, train or anywhere else while on tour.
Health: We expect you to be of reasonable health to undertake the tour arrangements, which may include some walking everyday. Trekking trips require higher level of fitness and preparation. Please consult your doctor to familiarize yourself with regard to health and/or vaccination requirements for the countries you plan to visit.
Payment: WMT should receive the balance payment at least 15 days prior to departure. If this payment is not received 15 days prior to departure, WMT reserves the right to cancel all arrangements. In case of non-payment of balance amount as per the due date, any deposits or part-payments made paid can be forfeited.
Cancellation: If you have to cancel your tour or some services, please let us know in writing and the following cancellation fees will apply :
Cancellation fees for certain products may vary – WMT will advise you on those products at the time of confirmation. We regret that cancellation charges cannot be waived off. No refunds for unused arrangements after our services begin. Our overseas operators or their employees are not authorized by the Company to commit any refund or any such matters.
Amendment: Once your arrangements are booked, confirmed and deposit received by WMT, any amendment to the confirmed arrangements will attract a fee of INR 10,000 per amendment. If amendments are made within 35 days prior to start of services, cancellation penalties may be applied as indicated in “Cancellation” clause. If the documents have been issued for you even earlier than 35 days prior to travel, the fee will be $250 per amendment. All deposits paid will be non-refundable or non-adjustable.
Refund : The refund amount shall be processed in the same mode of payment within 03 days of the cancellation date. The refund amount shall take 5-7 working days to reflect in your account.
Changes to program: WMT reserves the right to cancel, reschedule or amend arrangements and itinerary in case of unforeseen circumstances beyond our control or force majeure. Force majeure includes but is not limited to war or a threat of war, civil unrest, riot, industrial dispute, terrorist activity, fire or adverse weather conditions, natural or man-made disasters, epidemics, quarantines or health restrictions, technical problem with transport, rescheduling or cancellation of flight(s), Customs or Immigration regulations. In such a case, WMT shall not be held liable for curtailment or amendment to arrangements, expense and inconveniences. Your insurance should cover the cost of arrangements booked by WMT, which are directly effected by force majeure. If, for some reason, WMT has to change a confirmed Hotel, we shall provide you with a suitable alternate.
Our responsibilities: It should be noted that all arrangements made on your behalf are made by WMT on the condition that WMT shall not be held responsible for any injury, death, accident, delay, loss, damage or irregularity which may occur through the acts of any supplier and/or their employee or any other individual engaged in providing services. WMT acts as an agent for transport providers, Hotels and other suppliers and shall not be held liable for any injury, damage, loss, delay or irregularity that may occur including but not limited to any defect in a vehicle or in any other mode of transport provided to you, acts of God, detention, delays, epidemics, quarantines or health restrictions, strike, riots, theft, force majeure, civil disturbance, government restriction or regulation, accident by aircraft, boat, bicycle or any other form of transport. You will acknowledge the quality of products included in your tour which are arranged by WMT , are not within the control of WMT and that in any event the quality of such products may be compromised by local conditions.
You, hereby, release WMT provided in this website in correct to the best of WMT knowledge and WMT accepts no liabilities for any unintentional or innocent inaccuracy in the website.
Your tour arrangements are made by WMT on the assumption that you appreciate the possible risks involved while traveling in vehicles, tours and treks in other countries. Due to political, cultural and geographical differences and to a certain extent, tougher conditions, touring in those countries involve higher level of risks than our normal daily lives. WMT would like to suggest visiting websites (also given in our General Info) with regard to travel advisories, health requirements, consulates etc for further guidance before booking your tour.
Complaints: If you are not satisfied with any service or product during your tour, it is always advisable to contact the local suppliers for a solution. A problem can be rectified only if brought to the attention of our local operator at the first instance. Failure to contact local supplier in such a situation may result in reduction of your ability to claim compensation from WMT. If our operators are unable to provide you with a satisfactory solution locally and you wish to lodge a complaint, please do so within 30 days of conclusion of our services. WMT may not entertain any complaint or claims any later. WMT should not be held liable for the cost of communication in case of any such issue overseas.